Shipping & Returns

SHIPPING POLICY

USPS priority shipping for $9.99  USA only

Free USPS Express shipping for purchase over $300 USA only

Most domestic orders ship Express for $29.99

Most Canadian orders ship express for $39.99

Most International orders (outside Canada) ship express for $49.99

FREE SHIPPING DOES NOT APPLY WHEN BUY 1 GET 1 or BUY 1 GET 2 FREE SALE IS RUNNING

WE WILL ATTEMPT TO SHIP MOST ORDERS WITHIN 24 HOURS EXCLUDING WEEKENDS, HOLIDAYS ETC

All initial orders will be shipped to billing address to avoid unwarranted issues.

Please allow us an additional 24 hours from the time your order is processed to provide you with a tracking number. Once you have the tracking number please allow time for it to enter the USPS system and register.

We strive to uphold the highest levels of quality customer service. It is our ultimate goal at GBM Production LLC to create life long customers and we will do everything in our power to ensure that your experience with us is one that makes you want use us as your only on-line source for peptides.

FREE SHIPPING OPTION

We offer a free shipping option for domestic USA and Canadian orders over $500. Due to the increased cost of international shipping we can only offer this to our USA and Canadian customers.

INTERNATIONAL CUSTOMERS

You are responsible to know the laws of your country . Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs hold ups or seizures.

As of 7/18/2013 ALL foreign counties OUTSIDE of The USA order at own risk!
Any foreign orders that are returned will pay a 50% restocking fee.

Per my discretion and decision depending on the circumstances and more importantly country of delivery we MAY be willing to reship your order 1 time depending on the circumstances.

All items sold are legal for sale FOR RESEARCH PURPOSES SPECIFICALLY in the USA.

We provide tracking information for all orders so please be diligent and keep track of your orders progress through the mail system.

SHIPPING DURING SALES

Items that are on special do not usually fall under our normal shipping times. There are times when the demand for products prevents us from filling a particular order as quickly as we normally would. Purchasing expedited service will place an order to the front of the line so this is often suggested for those who want to order and receive a sale item fast.

Items that are replacement items also do not fall under the normal shipping times for obvious reasons although we will strive to ensure that we get them out in the 2 business day time frame.

RETURN/REFUND POLICY

We will accept returns if it is due to damage that is our fault or manufacturers defects. The items that we sell are peptides and as such could degrade if improperly handled. As a result we are unable to resell products once they have left our warehouse. All products must be returned to qualify for a refund.

There are certain extenuating circumstances where we will accept returns of unopened research chemicals. The return must be within 15 days of the time of the purchase. Please CONTACT US for more information.

Peptides on the other hand, due to their fragile nature and us being unable to monitor how they were handled when they were out of our care, could possibly degrade. We prefer not to accept returns of peptides due to this fact. Although we will listen to all cases should the need arise. Please CONTACT US to discuss this.

If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you.

If A refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. All returns will have a 15% restocking fee assessed. Chargebacks will not be taken lightly and will subject the client to being put on the no sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.

If your order has not yet been shipped and you wish to cancel your order then please email us at grindstonelabs@hotmail.com and we will do our utmost to accommodate you. We cannot promise that we cna intercept it though if its already been processed.

All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.

If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.

PARTIALLY SHIPPED ORDERS

On occasion an order may be taken for items which aren’t in stock. We will partially send out your order with things that are in stock and then fulfill the rest once we get what is missing.